General Inquiries 734-425-5330

Non-Warranty Parts 800-438-8898

Policies 

 

 

Manufactured in The U.S.A. 

Here you will find answers to some of the most common questions about our products.

If you don't find the answer here, please feel free to contact us and we will be happy to assist you!

  • My heating unit is not working and it's still under warranty.  What do I do?

    Please submit a warranty claim here or call our Customer Service team at 734-425-5330 during normal business hours

     

  • Where do I get parts for my heat unit if it's not covered under warranty?

     Please contact  our Authorized Parts Distributors:

     

     

     

    · Parts Town (800) 438-8898 - National

     

    · Bildon Parts & Service (800) 292-9898 - Michigan

  • My cabinet is not reaching the correct temperature.

    There are several factors which could affect the performance of your cabinet: 
    -Is it plugged in to a dedicated 15 or 20 amp circuit? Having other equipment on the same circuit will degrade the performance of your cabinet. 
    -Was the cabinet pre-heated to the desired temperature before placing your product in it? 
    -Is the cabinet in "proof" mode? If so, you will have more humidity in the cabinet thus reducing the temperature. Flip the switch to "hold" to achieve the maximum temperature. 
    -Is your cabinet located near a door or window? Cold drafts may affect the performance of your cabinet, try to position the cabinet away from cold drafts.

  • What is "proof mode"?

     

    A dough proofer is a chamber used in baking that encourages fermentation of dough by yeast through warm temperatures and controlled humidity. The warm temperatures increase the activity of the yeast, resulting in increased carbon dioxide production and a higher, faster rise. Dough is typically allowed to rise in the proofer before baking. 

     

    If you wish to use your cabinet to proof, you will need to have the selector switch on "proof" and make sure you have distilled water in the pan, covering the immersible element at all times.

  • I just received my order and I'm missing parts.  What do I do?

    For LTL shipments, double check your bill of lading to ensure you received all pallets as noted on the paperwork. Some cabinet parts are located in a seperate box underneath the base of cabinet. Be sure not to dispose of any pallet or packaging until all units have been fully inspected and all parts have been accounted for. 
    If your order arrived via Fedex or UPS ground, double check that your order wasn't shipped in more than 1 box. Sometimes cartons can get seperated and may arrive on the following business day. 
    If all pallets and cartons have been accouted for and you still feel you are missing parts, please have your Lockwood packing slip ready and contact Lockwood Customer Service @
    1-734-425-5330, M-F, 8:30AM to 5pm EST. If your order arrived with an alternate packing slip from your Food Service Dealer, please contact your dealer first before contacting Lockwood. 

 
 
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