Here you will find answers to some of the most common questions about our products.  If you don't find the answer here please feel free to call us and we will be happy to assist you!

• Where do I get parts for my heat unit if it's not covered under warranty?

• My cabinet is not reaching the correct temperature.

• What is a "proofer"?

• Where do I get parts for my heat unit if it's not covered under warranty?

  Please call our parts distributor, Heritage Service Group, at (877) 556-3645

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• My cabinet is not reaching the correct temperature.

  There are several factors which could affect the performance of your cabinet:

  • Is it plugged in to a dedicated branch circuit?  Having other equipment on the same circuit will degrade the performance of your cabinet.
  • Was the cabinet pre-heated to the desired temperature before placing your product in it?
  • Is the cabinet in "proof" mode?  If so, you will have more humidty in the cabinet thus reducing the temperature.  Flip the switch to "hold" to achieve the maximum temperature.
  • Is your cabinet located near a door or window?  Cold drafts may affect the performance of your cabinet, try to position the cabinet away from cold drafts.
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• What is a "proofer"?

  A dough proofer is a chamber used in baking that encourages fermentation of dough by yeast through warm temperatures and controlled humidity. The warm temperatures increase the activity of the yeast, resulting in increased carbon dioxide production and a higher, faster rise. Dough is typically allowed to rise in the proofer before baking.

   

  If you wish to use your cabinet to proof, you will need to have the selector switch on "proof" and make sure you have distilled water in the pan.
  
  

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