• The Original purchaser of any item(s) will receive a one-year warranty, (from the day of shipment) for all parts to be free from defects in material and workmanship under normal use.
  
  Lockwood's obligation will be limited to repairing without cost to the original purchaser during the warranty period, any part or portion thereof, manufactured or sold under the Lockwood name, and judged defective after Lockwood's examination.
  
  This warranty does not apply to any merchandise that had been subjected to neglect, alteration, misuse or accident. This warranty is subject to the users normal responsibility and will be in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on our part.
  
  Lockwood does not assume nor authorize any other person to undertake for us any other liability in connection with our merchandise.
  
  This warranty will not be binding if at the time claim is filed, the purchaser is delinquent in payment due, under the terms of the sale.
  
  HEAT UNIT WARRANTY
• Heat units are under warranty for one year parts and labor
• Loaner units are supplied by Lockwood for warranty repairs at no charge, after 90 days shipping charges will apply.
• Warranty seal must not be broken. If broken, warranty is void
• Warranty heat unit work must be done in-house by Lockwood or approved by Lockwood
• No warranty work is authorized by local service agencies without prior approval by Lockwood.

Lockwood will pay all standard freight during the first 90 days. After the 90 day period, customers are responsible for all freight charges & for any freight over the standard delivery charges during warranty. 

Return Goods

To Return Merchandise:

• Must receive a Lockwood return authorization number
• Merchandise must be returned unused, pre-paid at the Customer's expense, and is subject to a minimum 25% restock charge

Freight Terms

Terms:

• All prices are quoted F.O.B. Livonia, MI, USA
• Orders will be shipped freight collect or third party and pre-paid shipments are available upon request
• Quotes are estimates and subject to change without notice

Damaged or Lost Shipments:

• Lockwood is not responsible for merchandise damage while in the hand of a carrier
• For damage and loss in transit, the buyer must file a claim against the carrier

Keep all damaged goods and packaging for inspection

Purchase Orders

Confirming purchase orders are required by fax, mail or e-mail

Lockwood Manufacturing Company
31251 Industrial Rd
Livonia, MI 48150
Phone:  800-521-0238
fax:  (734) 427-5650
e-mail:  Customerservice@lockwoodusa.com