Manufactured in The U.S.A. 

Policies | phone6 734-425-5330

 

WARRANTY CLAIM FORM

 

Please complete the form below to submit a warranty claim.  Please be as specific as possible when providing an explaination of the issue you are experiencing.

 

Model and serial number are located on the front face of your control panel and should be printed on your warranty registration card.  

 

Heat units are under warranty for one year after purchase, including parts, labor and freight.  Heat unit serial number will confirm manufacture date.  The warranty does not apply to heat units that have been subject to neglect, alteration, misuse or accident. The warranty seal must not be broken or the warranty will be void. Lockwood Manufacturing does not assume or authorize any other person or company to undertake any liability with Lockwood merchandise.  After the twelve month warranty period, the customer is responsible for all parts, labor and freight charges. 

  

If the heat unit is no longer under warranty, parts are available for purchase through Lockwood and various parts distributors.

 

If you have questions regarding your heat unit and the warranty please contact us for clarification before submitting a claim 

 

 

Would you like someone to contact you for troubleshooting?

Someone from our Customer Service team can contact you M-F during normal business hours for diagnostics and troubleshooting


 

What day and time is best to contact you?

Please choose a date and time when you will be near the equipment.











 

Your type of business:









 Please provide specific details about this issue you are experiencing.  Be sure to include the following information:   

(1) Main function/use of the unit

(2) For electrical equipment, is the unit plugged into a dedicated 15 or 20 amp curcuit with a non-GFI outlet?

(3) Is this issue during first use after purchase?  If not, how long has the unit been in use before this issue ocurred?
 
By submitting this form, I agree to the following:

I confirm that my heat unit is still under the manufacturer’s warranty. 
 
I understand warranty does not apply to heat units that have been subject to neglect, alteration, misuse or accident.
 
I have confirmed that the warranty seal hasn't been broken and understand if it has, the warranty is void.  
 
I have also confirmed the heat unit hasn't been altered and is not different from it's original manufactured condition.  
 
If Lockwood inspection finds evidence of neglect, alteration, misuse or accident, I understand that I will be responsible for all freight and repair costs including parts and labor.

If Lockwood inspection finds unit in good working condition and nothing wrong, I will be responsible for all freight costs and 1 hour of labor for inspection time.
 
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